Transforming HMRC from Predator to Partner
Within weeks of entering government, we will that ensure every time a small business contacts HMRC, they are given the opportunity to rate their experience in the same way as companies seek customer feedback. No more hanging on the phone for an hour with no one held accountable.
No one loves paying their taxes. But the taxman needs to respect those whose hard work and enterprise pays their salaries. For too long, HMRC has been a predator rather than a partner. We will change that.
